I’ve set up my own knowledgebase. This is mainly for my own use as I’m tired of writing things down and losing them 10 minutes later. However, articles/questions can be freely submitted so if you’ve come across a problem and managed to fix it feel free to post it there for others and your own reference. Also feel free to post a question. I’ll try and answer that question as best I can and it will become a fully fledged kb article of its own. :)
Update: I’ve succesfully broken the kb. I’ll post when it’s actually up and running, but I’ve been thinking about it and I might just use another installation of wordpress… it has categories, keywords, is searchable, has user comments and can have users submit articles as long as they’re registered. The more I mull it over the more it sounds like a good idea.
Watch this space.
crumb | 07-Apr-05 at 10:27 am | Permalink
“if you’ve come across a problem, if nobody else could help, but you managed to fix it, maybe you could call the A team?”
Sorry, made me smile!
wedge | 07-Apr-05 at 5:28 pm | Permalink
haha.
I am so ther splee. considering my own company of 100,000 doesn;t have a reliable KB, and the ticket system takes 15+ minutes to search if you dont have the incident #. Im al for alternative knowledge(you know, like hippies and things)
Splee | 07-Apr-05 at 10:52 pm | Permalink
Yup. However, the first entry in the knowledge base will be the one explaining how to fix your knowledge base when you break it.
Courtney | 21-Apr-05 at 9:58 pm | Permalink
That’s such an excellent idea. I’m interested to see what it’s like when it’s up and running (and I’d emulate it, but I’m afraid of finding out how little I know… )