Last week, for no apparent reason, my VDS with Lycos was removed from their system and reallocated to another user.
I still haven’t got down to the nitty gritty of exactly why the server was cancelled, but given Lycos’ previous track record in the way of support that wasn’t the biggest surprise in the world. Most importantly all my emails and the emails of one of my clients, which were being viewed through a webmail app, also dissapeared along with the server.
Given the afore-mentioned support issues I didn’t hold out much hope. Enter Chand, aka Mark, a System Engineer at Lycos who went above and beyond the call of duty to retrieve my data for me. All the emails, mysql data and web files were all retrieved and returned to me by way of SCP.
Chand; Kudos. And, as I’ve already said many, many times during IM conversations with you, Thank You.
For anyone using the Lycos VDS, I would say this to you: Jump ship if you can. The support that the Lycos VDS Team gives is not going to get any better. Quite the opposite IMHO.